Terms of Service | Stratify Studio

1. Agreement to Terms

By accessing and using Stratify Studio's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. These terms constitute a legally binding agreement between you ("Client") and Stratify Studio ("Agency").

2. Refund Policy Integration

All engagements, transactions, and project agreements are strictly governed by our Refund Policy. By proceeding with any payment (deposit or full amount), you explicitly acknowledge that you have read, understood, and agreed to the non-refundable nature of our services once the Service Commencement has been initiated.

Please review the Refund Policy in its entirety before making any payments.

3. Domain & Hosting Services

3.1 Promotional Inclusions

From time to time, the Agency may offer packages that include "One Year Free Domain & Hosting". These are value-added promotional bonuses. If a Client chooses to use their own existing domain or hosting provider, this does not entitle the Client to a reduction in the package price or a cash equivalent refund.

3.2 Renewals & Pricing

After the initial free period (typically one year), standard renewal rates will apply. These rates are subject to change based on third-party provider pricing, currency fluctuations, and administrative costs. The Agency does not guarantee fixed renewal rates and is not liable for price increases imposed by registrars or hosting companies.

3.3 Transfer & Access

The Agency retains administrative control over domains and hosting accounts registered on behalf of the Client until all outstanding invoices are paid in full. Upon request for transfer, administrative fees may apply.

4. Service-Specific Terms

4.1 Web Design & Development

Browser Compatibility: We design for modern web browsers (Chrome, Firefox, Safari, Edge). We do not guarantee perfect pixel-match rendering on outdated or discontinued browsers (e.g., Internet Explorer).
Content Delays: Project timelines are contingent upon the timely receipt of content and assets from the Client. Delays in providing required materials will pause the project timeline and may result in rescheduling fees.
Post-Launch Support: Bug fixes and technical support are limited to 30 days after launch for features explicitly included in the scope. New feature requests or issues caused by third-party plugins updates after launch are billable.

4.2 Graphic & Brand Design

Subjectivity of Design: Design is a subjective art form. Approval of a specific design stage (e.g., wireframes, sketches, mood boards) is considered final for that stage. Any request to backtrack or radically change direction after approval will incur additional design fees.
Color Variations: Colors viewed on screens (RGB) do not perfectly match printed colors (CMYK). The Agency is not liable for slight color variations in final print production due to different printer calibrations.
Proofreading: The Client is solely responsible for final proofreading of all text and content before approval for print or launch. The Agency is not liable for typos or errors in approved designs.

4.3 Digital Marketing

No Performance Guarantees: While we employ industry best practices, The Agency cannot and does not guarantee specific numerical results (e.g., specific ROI, ROAS, or lead counts) due to the volatile nature of ad auctions and market conditions.
Ad Spend: The Client is responsible for the direct payment of all advertising budgets to the respective platforms (Google, Meta, etc.). The Agency does not fund ad spend.
Platform Changes: The Agency is not liable for negative impacts on performance caused by third-party algorithm updates, policy changes, or account suspensions by platforms like Google or Facebook.

4.4 Video & Motion Graphics

Render Changes: Any changes requested after the final high-quality render has been generated will require re-rendering and may incur additional hourly charges.
Asset Quality: The quality of the final video output is dependent on the quality of the raw assets (images, footage, logos) provided by the Client.

5. Intellectual Property Rights

Upon full and final payment of all fees, the Agency grants the Client a non-exclusive, perpetual license to use the final deliverables for their intended business purpose. However:

The Agency retains ownership of all preliminary drafts, concepts, and unused designs.
The Agency retains the right to showcase the completed work in its portfolio, website, and marketing materials as a case study.
If payment is not received in full, the Agency retains full ownership of all work, and the Client is prohibited from using any part of the deliverables.

6. Limitation of Liability

To the fullest extent permitted by law, Stratify Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with the use of our services. In no event shall the Agency's total liability exceed the amount actually paid by the Client for the specific service giving rise to the claim.

7. Termination

Either party may terminate the agreement with written notice. Upon termination, clients are responsible for payment of all work completed up to the termination date. Refunds, if applicable, are strictly subject to our Refund Policy.

8. Changes to Terms

Stratify Studio reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

9. Contact Information

For questions about these Terms of Service, please contact us at:

hello@stratifystudio.com

+92 318 345 4509